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Live Animal Terms and Conditions
If you want to make arrangements to fly your pet, and have the correct travel container and a pet passport, please contact the numbers listed below or complete the quote page.
Transporting pets can be complicated, therefore we suggest you download and read the Shippers Responsibilities document and the Conditions of Carriage before proceeding to book your Pet's travel.
Your pet must travel in an IATA approved container which can be obtained from various suppliers. You can use your own container, but please be careful as some containers will not be approved under IATA regulations.
Your pet will not be allowed in the cabin, and will travel in the cargo hold, which is pressurised and temperature controlled.
If travelling within Europe you will need a Pet Travel EU Passport, for travel outside of Europe you should contact the Embassy of the country of destination.
In most cases, if you are also travelling, your pet should be able to travel on the same flight.
Enquiries and reservations for your pets travel plans to or from the UK may be made by contacting our offices on + 44 (0) 1784 425303 Monday to Friday 0900 - 1730 or email firstname.lastname@example.org or 0845 1801851 Monday to Friday 0900 - 1730 or email email@example.com also you may, should you wish, complete the quote page.
Once the final cost of shipment has been calculated and payment made, we will send you the shipping document (Air Waybill), Shippers Declaration, IATA Live Animal Labels and This Way Up labels which you should clearly fix to at least 3 sides of the container (ensuring you do NOT cover any ventilation openings).
You should fix a label clearly showing the name and address of the owner, a 24 hour contact phone number and the consignee's name and address to the top of the container.
Take the IATA approved container, the Air Waybill, your pet and two completed copies of your Shippers Declaration to the cargo terminal at the departure airport at least 3 but no more than 4 hours before departure. If you intend to travel on the same flight, we recommend you should get someone else to do this for you as you will also need to be checking in for the flight.
It is recommended that you feed your pet only a light meal and a drink a few hours before dispatch of the flight, as it is better for your pet to travel on an empty stomach. All travel boxes should be fitted with water containers which will be refilled on departure. Any medication that has/is being given must also be recorded with the name of the drug and the time and route of administration.
Tranquilisation/Sedation is NOT recommended for air transport of animals.
Please advise the handling company if you are travelling on the same flight. Otherwise do not leave the airport until you know that the flight has been confirmed to depart. This helps everyone when there are unexpected problems and delays. Make sure that there is someone to meet the shipment at the cargo department at the airport of destination
The advice given on the requirements is not official guidance, and to this end we cannot be held liable for any errors or omissions. It is the owner's responsibility to ensure all requirements are met in order for their pet to enter the UK under either the Pet travel Scheme or under Quarantine regulations.